Manual of ARA Automated Solutions, a sole proprietorship operated by Shaun Wayde Govender, trading as Niu, prepared in terms of section 51 of PAIA.
Effective date: 1 November 2026
above details.
The Information Regulator has compiled a guide on how to use PAIA. It is available from:
The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Email: PAIAComplaints@inforegulator.org.za / enquiries@inforegulator.org.za Website: https://inforegulator.org.za
Records we keep under laws such as the Companies/CC laws (if registered), the Income Tax Act, the VAT Act, the Basic Conditions of Employment Act, and POPIA. Access to these is governed by that legislation.
Subject to the grounds for refusal in PAIA, the following categories may be requested:
| Subject category | Examples of records |
|---|---|
| Client / contract records | Service agreements, correspondence, invoices |
| Financial records | Billing, payment records, tax records |
| Operational records | Configuration, service logs (redacted), audit logs |
| Personal information records | Information held about an individual (subject to POPIA) |
We do not publish a list that would reveal another person's personal information or our clients' confidential information.
5.1 Complete the prescribed PAIA request form (Form 2, Regulations) and send it to
the Information Officer at the address in section 2.
5.2 Provide enough detail to identify the record and the right you seek to exercise,
and proof of identity.
5.3 State the form of access and how you wish to be informed of the decision.
A request fee and access fees may be payable as prescribed in the PAIA Regulations (the amounts are set by regulation and change from time to time — the current schedule applies). A requester may be required to pay a deposit where preparation is extensive.
Access may be refused on the grounds set out in PAIA, including: protection of another person's privacy; commercial information of a third party; confidential information; safety of individuals and property; records privileged from production in legal proceedings; and other grounds in Chapter 4 of PAIA.
If a request is refused, the requester may lodge a complaint with the Information Regulator or apply to court, as provided in PAIA.
This manual is available: on our website; at our premises on request; and from the Information Regulator. It is updated when our details change.